kiss189 Privacy Policy

1. Information We Collect

In the course of providing our services, kiss189 collects several categories of information from users. This collection happens directly when you register an account, make a transaction or contact our support team, and also automatically through standard tracking technologies such as cookies and server logs.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport
• Active email address used for account communication
• Mobile phone number registered in Malaysia
• Date of birth for age verification purposes (you must be 21 years of age or older)
• Payment information including e-wallet account numbers (Touch 'n Go, DuitNow, ShopeePay) or details of other supported payment methods
• Copies of identity verification documents when required during the account verification process

Information collected automatically:

• IP address and general location data based on IP
• Device type and version, and the web browser used
• Pages visited, session duration and activity records on the platform
• Cookie data and unique device identifiers
• Transaction history for deposits, withdrawals and bets

2. How We Use Your Information

Every piece of information we collect is used for a lawful and specific purpose. kiss189 will not use your data for unrelated purposes without informing you first.

• Processing account registration and verifying user identity to ensure compliance with the 21-years-and-above age requirement
• Processing financial transactions including deposits and withdrawals using supported methods
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending important notifications relating to your account, service updates and relevant promotional information
• Detecting and preventing fraud, money laundering and security breaches
• Meeting legal compliance obligations, including the international licence requirements that underpin the operation of this platform
• Improving service quality based on usage pattern analysis and user feedback

3. Data Sharing and Disclosure

kiss189 does not sell user personal information to any external party for commercial purposes. However, in certain situations, your information may be shared with the following parties:

Third-Party Service Providers: We work with authorised payment service providers to process financial transactions. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose.

Regulatory Authorities: In situations where the law or a regulatory body requires disclosure of information, kiss189 will comply with that request in accordance with valid legal procedures. This includes matters relating to investigations into fraud or unlawful activity.

Business Transfers: In the event of any merger, acquisition or asset transfer, user data may form part of the transferred assets. You will be notified before any such transfer takes place.

4. Cookie Policy

Cookies are small text files stored on your device when you browse our website. kiss189 uses cookies for several different purposes:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collect usage data anonymously to help us understand how users interact with the platform, allowing us to make targeted improvements.
• Functional Cookies: Save your preferences such as language, display settings and login information so you do not need to reset them each time.
• Marketing Cookies: Used to deliver more relevant promotional content based on your interests and activity patterns on the platform.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functions and your overall user experience.

5. Data Security

Protecting your personal information is a top priority for kiss189. We implement multiple layers of technical and organisational protection to keep your data secure:

• SSL/TLS encryption for all data transfers between your device and our servers
• Password storage using secure hashing techniques — we do not store passwords in plain text
• Continuous system monitoring to detect suspicious activity or unauthorised access attempts
• Strict internal access controls, ensuring only authorised staff can access sensitive user data
• Regular security audits by our technical team

While we make every effort to protect your data, no security system can guarantee absolute protection against all cyber threats. You also play an important role by keeping your account password confidential.

6. User Rights Regarding Personal Data

As a kiss189 user, you have certain rights regarding your personal data, which we fully respect:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you. Requests can be submitted to the support team.
• Right to Rectification: If any of your information is inaccurate or out of date, you can update that data through your account profile settings or by contacting our support team.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained to fulfil legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations, for example while you are disputing the accuracy of the data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be provided in a machine-readable format for transfer purposes.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will endeavour to address your request within a reasonable period.

7. Data Retention Period

kiss189 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are general guidelines on retention periods:

• Active account data: Retained for as long as your account is active and in use on the platform
• Financial transaction records: Retained in accordance with relevant legal requirements, typically for a number of years after the transaction occurs
• Support communication logs: Retained for a sufficient period for reference and dispute resolution purposes
• Closed account data: Certain information may be kept after account closure to meet compliance obligations and fraud prevention requirements

When data is no longer needed and there is no legal requirement to retain it, we will securely delete or anonymise that data.

8. Links to External Sites

The kiss189 platform may contain links to third-party websites for reference purposes. Please note that this Privacy Policy applies to the kiss189 platform only. kiss189 is not responsible for the privacy practices of any external websites you may visit through those links. You are advised to read the privacy policy of each external website separately.

9. Changes to This Privacy Policy

kiss189 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments. Users will be notified of any material changes via the platform or their registered email.

The date of the most recent update will always be displayed at the top of this page. Your continued use of the kiss189 platform after any changes are published will be taken as your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically. If you do not agree with any changes, please stop using the platform and contact us to close your account.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us: